Shipping Costs: Orders up to £500 will be charged a flat shipping rate of £19.50 to any UK address. Please contact us for a shipping quote on orders over £500, large volume orders, expedited delivery, and orders shipping outside of the UK.
Free Shipping Coupon Code: Use code FreeShip at checkout by the 15th of the month, and your items will be shipped to your office location and delivered to your floor by the mailroom staff by the end of the month. The code must be applied at check out and cannot be applied retroactively after the order is placed.
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Shipping Policy: We expect most in-stock orders to ship within 7 to 10 business days, except custom merchandise. If an item is on backorder, a member of our customer service team will reach out to you.
Shipping Address: Please provide a detailed shipping address, including suite number, floor, and/or an apartment number if applicable. Shipping addresses that are incorrect or fail to include the floor/suite/apt # are subject to address correction charges imposed by the carrier, and will be billed back to your credit card or will require an additional Ariba purchase order. Credit Card Orders that are changed to Ariba or Cost Center orders will incur a 3% charge due to the credit card processing fee.
Individual Shipping: If you are sending individual shipments to multiple addresses, additional charges will apply. A customer service representative will contact you with a quote for shipping and handling. Recent announcements regarding tariffs on imports may impact VAT and Duties for international shipments.
Ariba Orders: To place a corporate order through Ariba, type "Ariba" into your browser and search for Scarborough & Tweed under the catalogue section. If you need assistance with Ariba, please contact the Ariba help desk at 917-260-0757.
Return Policy: Up to 6 pieces of standard logo merchandise in new condition, with tags intact, may be returned within 10 days for a company store credit or exchange. We are unable to accept returns on custom orders. Program orders over 6 pieces are considered custom and cannot be returned. While Supplies Last items cannot be returned. Proof of purchase and a return authorization form is required for returns. Refunds are not available.
Why is there a UK specific store?
Due to the number of employees in London and Gasgow, we offer a limited selection of stock for sale that is housed in a UK-based warehouse.
Can individuals based in continental Europe purchase from this store?
Individuals based in continental Europe may purchase from this store; however, due to international shipping charges from non-EU countries, it may be more economical to purchase from the U.S. Morgan Stanley e-store.
What if I don’t find what I’m looking for in the catalog?
We would be happy to provide you with custom order options. Please contact us at mail@stweed.com, and we will be be happy to assist you.
What should I do if I want to order an item from the U.S. Morgan Stanley e-store?
You will be able to place your order as a non-catalog item in Ariba or purchase directly from the site using a credit card. Please contact us at mail@stweed.com, and we will be happy to assist you. Note that additional international shipping charges such as freight, duties, VAT, broker fees, etc. may apply.
Please note: We are unable to make changes or additions to your order after it has been processed. The customer will be responsible for all shipping charges.